FAQ
Service Area
See our website for an up to date list of cities and airports where Kid Car is available. Please Email Us with your travel needs if you are unsure of our availability.
Please note that our app may NOT prevent you from making a request that is outside our travel area so PLEASE contact us well before you need service to ensure availability.
Pricing
AIRPORT TRAVEL
Airport Estimates are a fixed rate and include taxes, fees, and a 20% gratuity for the driver; round-trip tolls and stops (if any) are not included in the Estimate. Stops are calculated based on the vehicle’s existing per minute/ mile charge.
Departures:
Waiting Time: Waiting time starts 15 minutes after the scheduled pickup time: Sedans: $1.00/ minute; Minivans: $1.25/ minute; SUVs: $1.67/ minute; Premium Sedans $1.65/ minute; Premium SUVs $2.55/ minute.
Arrivals:
Waiting Time: Waiting time starts 45 minutes after the plane lands for domestic flights and 75 minutes for international flights (Standard Sedans: $1.00/ minute; Minivans: $1.25/ minute; SUVs: $1.67/ minute; Premium Sedans $1.65/ minute; Premium SUVs $2.55/ minute.
Standard Service: Passengers can choose to be met inside the airport ($25 + parking) or curbside ($0).
Premium Service: All passengers are met inside the airport at no additional cost.
LOCAL RIDES
Standard Service:
Waiting Time: Waiting time starts 15 minutes after the scheduled pickup time (Sedans: $1.00/ minute; Minivans: $1.25/ minute; SUVs: $1.67/ minute).
Round-trip tolls (if any) are not included in the Estimate.
Point-to-Point Service price estimates are based on Google Maps estimates of time and distance. While distance does not change, traffic can affect travel time and therefore the final cost.
Hourly Service rates shown are based on estimated hours for the ride. Kid Car will charge for all actual hours. Actual Hours include garage time, travel time, and all wait time for each trip. All hourly rates include a minimum of two hours per trip. Email Us prior to making your reservation with any questions.
Premium Service:
Kid Car’s Premium service is only offered by the hour. All hourly rates shown are based on estimated hours for the ride. Kid Car will charge for all actual hours. Actual Hours include garage time, travel time, and all wait time for each trip. All hourly rates include a minimum of two hours per trip. Email Us prior to making your reservation with any questions.
Making a Reservation
Kid Car requires at least 2-3 hours’ notice for reservations depending on the city, but the more notice the better (24+ hours is ideal).
No. Please cancel and remake your reservation (please see our Cancellation Policy for more information).
Reservations can be copied. If you are making more than 20 reservations for recurring rides, Email Us and we will help.
Click HERE for how to make a newborn reservation.
Airport Transfers
Rides to the airport are made just like a regular ride.
If Kid Car is picking you up at the airport, please keep the following mind:
Your pickup time is your flight’s estimated time of arrival and we will track your flight. Please don’t enter a pickup time later than your flight eta in an effort to avoid waiting time because a) we’ll wonder if we’re tracking the right flight and b) the flight gods will punish you with a 6 hour delay.
Waiting time charges are based on the vehicle’s hourly rate and are accrued in quarter‐hour increments:
- Domestic Flights: 45 minutes after the plane lands
- International Flights: 75 minutes after the plane lands
Be realistic about your luggage needs: For everyone’s safety, all luggage and strollers must be able fit in the trunk of the vehicle you hired. If your luggage will not fit in the trunk, you will need to hire another car.
- IMPORTANT: If you hire a Sedan, you will be charged the Sedan rate regardless of the vehicle that picks you up UNLESS it is clear that your luggage would not have fit in a Sedan. If a Minivan/SUV driver feels that your luggage would not fit in the Sedan you reserved, you will be retroactively be charged for a Minivan (the next cheapest option).
- Why? Because some people make/cancel sedan reservations until a bigger car accepts their request.
- Ugh. Who would do such a thing? Not you, of course.
Kid CarPool
If your program or activity lasts 3 months or longer and the carpool is 5 days a week, register on our website and we will help make the reservations.
Children under the age of 8 must be in a car or booster seat and be accompanied by a responsible sibling or caregiver.
- Sedan: Up to 3 children, 2 car or booster seats
- Minivan: Up to 5 children, 4 car or booster seats
Kid CarPool reservations are made in the app just like regular rides:
- Pickup Address: The first stop in the Kid CarPool.
- Additional Stops: Please enter these in the desired pickup order; ‘Waiting Time (Minutes)’ should remain 0
- Consider adding a name and/or cell phone number in the Notes
- Drop Off Address: The final stop in the Kid CarPool.
Instructions for the driver? Any pickup or drop off instructions for the driver can be added in Additional Services> Driver Instructions. Please be extremely concise.
Drivers
Kid Car’s professional drivers are fully vetted:
- Criminal History
- Sex Offender Registry
- Motor Vehicle Report: No speeding, reckless driving, or DUI’s in the past 2 years
We spend hours with drivers training them on the proper installation of our car seats, during which time we get to know them personally. We even make them familiar with other brands of car seats in case you decide to bring your own.
Finally, we use the feedback provided by each passenger to improve the driver’s performance (so please share your feedback).
While you probably have disability and liability insurance when you drive, your driver is only covered when they are doing rides on behalf of Transportation Network Companies like Kid Car and Uber. This is to say that if your driver is hurt, or their vehicle is damaged, during your private ride, no one is going to help them, and if you’re ok with that…
Vehicles
Airport Transfers:
Please note that for safety, all of your luggage, with the exception of laptops and purses, must fit in the trunk.
IMPORTANT: You will be charged for the vehicle you reserve, regardless of the vehicle that picks you up (if an SUV responds to your Sedan request, you pay for a Sedan) UNLESS it is clear that your luggage would not have fit in the vehicle originally reserved. If a Minivan/SUV driver feels that your luggage would not fit in the Sedan you reserved, you will be retroactively be charged for a Minivan (the next cheapest option).
- Why? Because some people make/cancel sedan reservations until a bigger car accepts their request.
- Ugh. Who would do such a thing? Not you, of course.
Around Town (no luggage):
Sedans: Up to 3 passengers with 1 car seat
Minivans: Up to 4 passengers with 2 car seats
SUVs: Up to 5 passengers with 3 car seats
Kid Car vehicles pass a DMV inspection every 4 months (3x more often than private cars), meaning that they are always in good working order.
You can make a note of the vehicle’s cleanliness when you rate the driver.
Car Seats
Kid Car car seats are NCAP crash tested, the industry benchmark for verifying child seat performance in severe accident conditions.
We use convertible car seats designed for children from 5lbs to 120lbs:
- Rear-facing 5-point Harness (5-45lbs):
- Please note that our car seats have been certified to be safe in a crash WITHOUT the use of an insert. In some cases we add an insert to make mom and dad feel better, but it does NOT increase the safety of the child.
- Forward-facing 5-point Harness:
- >40lbs: Straps are positioned for a typical 2-4 year old
- 40-65lbs: Straps are positioned for a typical 4-7 year old
- Booster Seat: For children >40lbs
- Both child and car seat are restrained using the seat belt. The child’s elevated body provides proper fit for both the lap and shoulder belt
Proper Installation
Drivers install car seats using either LATCH or the seatbelt (equivalent safety). A properly installed car seat should not move more than 1″ side-to-side, front to back at the belt path. A common mistake, especially with rear-facing car seats, is to move the top of the car seat (near the child’s head), but this will disengage the seatbelt’s locking mechanism and require that the driver reinstall the car seat.
You are welcome to bring and install your own car seat. In the app, select ‘No Car Seat Required/ Installing Own Seat.’
If you are not absolutely sure about the installation of your car seat, please allow the driver to install our car seat for your baby’s safety.
You are responsible for any cleaning fees related to your child. If your child is prone to car sickness, please let your driver know and they will do their best to provide an even smoother ride. Please don’t suggest the driver is to blame for your child getting sick – They aren’t. Seriously. They. Are. Not.
Cancellation Policy
Point-to-point reservations scheduled after 9am that are cancelled in the app with less than 1 hours’ notice will be charged a cancelation fee of 75% of the ride total.
Point-to-point reservations scheduled before 9am that are cancelled in the app after 10pm the night before will be charged a cancelation fee of 75% of the ride total.
Airport reservations cancelled in the app 0-2 hours before the scheduled pickup time will be charged a cancelation fee of 75% of the ride total. Airport reservations cancelled in the app after the ride’s scheduled pickup time will be charged 100% of the ride total.
If your flight is cancelled less than 2 hours from your flight’s estimated time of arrival, the cancelation fee is 50% of the ride total.
We’ve tried to equitably distribute the misery associated with cancelled flights:
- Yes, you’re paying for something that is out of your control, but
- Your driver is making less money than they otherwise would have, and
- We’re making nothing.
We are sympathetic to your situation. Please don’t ruin it by complaining about a policy that is, on balance, reasonable.
Luxury Service reservations cancelled with less than 1 hours’ notice will be charged 100% of the ride total.
Food & Pets
Many of our passengers have severe food and dander allergies and an emergency detour to a hospital because of an allergic reaction is not fair to anyone. So…
- No food or drink of any kind (except water) may be consumed in our vehicles.
- Animals must ride in travel crates or a bag.
NO EXCEPTIONS. Seriously. None.
Something Else?
Really? Email Us your question (we’ll respond in 1 business day.)
